roundtable Day One · AI, Strategy & The Future Hosting Stack 16:00 – 17:00 Petersen Suite
Executive Roundtables – Block 3: The Frontline — Support Queues and the Most-Targeted Stack
The two places customers feel your business first — the support desk and their WordPress site — and how AI is reshaping both. Attendees pick the track most relevant to their role.
•[Hosting Track] Customer Support & Success in an AI-First Hosting Business — where AI agents help, where they create new failure modes, and how to redesign support org structures and SLAs around them.Led by Panos Kesisis
•[Security Track] When a Customer Site Gets Hacked by AI: Who Fixes It, Who Pays, Who Stays? — using WordPress as the starting point to explore incident response, recovery costs, and the responsibilities of hosting providers, security vendors, and customers—and how providers can reduce support demands and protect customer trust when an attack happens.Led by Aaron D Campbell